3GBusiness CRM is a simple and easy-to-use Sales, Business Automation and Contact Management database, designed for companies that sell products and services to numerous customers.
Archive for November, 2009
Have you ever imagined what would happen if you could only remember 30% of the discussions or interactions you had with your friends? What if your friend asked not to call them at work and you forgot and they got into trouble. How long do you think you could maintain these relationships?
Next Generation CRM platforms need to offer full customisation. With the number of flexible design tools and components for .net and other development platforms there are no excuses for CRM providers not to offer truly simple customisation tools that can be used by non IT minded individuals.
CRM (Customer Relationship Management) – The wider industry agrees on the acronym but everybody in it seems to have their own definition. In order to understand if CRM manages customer relationships I will first look at the various definitions of CRM and then explore if CRM has any impact on customer relationships.