Archive for July, 2012

Workflow Management: The Key to World-class Customer Service

By lizCategory: Workflow Management

There are a lot of processes that are involved in business operations, and one of them is workflow management. This basically refers to the passing of data—may it be in image, document, or whatever else—from one person to another. It may also be passed on through the use of a machine. The key here is

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The Importance of a Great Familiar GUI (Graphical User Interface)

By lizCategory: CRM

Have you ever found yourself in this scenario? You are excited on the prospect of using a small business software solution. However, once you get to open it, you realise that you’re exploring very unfamiliar territory. The features you are familiar with ant be found. Some buttons seem be in the wrong place. The entire

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