Author Archive

The Importance of Centralising Fax, Email, SMS and Voicemail

By lizCategory: Email Challenges, Fax and SMS

A long time ago—when the concept of CRM, or customer relationship management had not been heard of, and that there was no software that would help you with it—businesses would utilize various kinds of applications to keep track on the performance of their enterprise. For instance, to serve as a database for their customers, they

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Workflow Management: The Key to World-class Customer Service

By lizCategory: Workflow Management

There are a lot of processes that are involved in business operations, and one of them is workflow management. This basically refers to the passing of data—may it be in image, document, or whatever else—from one person to another. It may also be passed on through the use of a machine. The key here is

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The Importance of a Great Familiar GUI (Graphical User Interface)

By lizCategory: CRM

Have you ever found yourself in this scenario? You are excited on the prospect of using a small business software solution. However, once you get to open it, you realise that you’re exploring very unfamiliar territory. The features you are familiar with ant be found. Some buttons seem be in the wrong place. The entire

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The Future of CRM

By lizCategory: CRM

As the needs for business people change, so should the technology that they are currently depending on. So far, CRM solutions will not disappoint. Though this software is known to provide ease for those who want to better manage their customer list as well as keep track on their advertising campaigns, there are still a

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The Advantages Crm Software Brings To Your Business

By lizCategory: CRM, Small Business Software

An increasing number of businesses have started realizing the advantages of investing in state of the art crm software. If the crm contact management system is managed optimally, it can change the way businesses conduct their operations for the better.

Taking The Mystery Out Of ROI In Crm Systems

By lizCategory: CRM Solution

Most people working on crm projects know the amount of money needed for the project but very few can actually justify the returns on it or the payback involved.

Small Business Software Solutions

By lizCategory: Small Business Software

When it comes to small business, it’s never enough that you have the motivation and even the expertise. It’s also not enough that you have the right core staff who can help you manage the different aspects of your enterprise. You also need good small business software, which will allow you to automate your business,

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Simplify your business by automating your CRM

By lizCategory: Business Automation, CRM

Quite a lot of businesses today rely on CRM and other such workflow management software for their businesses. However, if your CRM is not automated, you would still be spending a considerable amount of time in managing the system and handling data. Dealing with data that is inconsistent would take a lot of time for

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Should CRM manage email?

By lizCategory: CRM, Email Challenges

Quite a lot of businesses rely on CRM today in order to increase the efficiency, cost effectiveness and productivity of their business. Since emails and mobiles are used very widely in businesses today for communicating with business clients, customers, employees within the organization, CRM should also offer email management services. In fact, one of the

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Scope Of Sales Force Automation With Crm Systems

By lizCategory: CRM Solution

Today’s business climate can be very harsh, especially if your company is a startup or small sized organization. Proper management of sales processes is vital to staying competitive and ahead in the race. This is where state of the art sales force automation systems can assist you in upping the business automation as well as

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