Productivity & Revenue
Increase Sales by 300% and Productivity by 500%!
You are going to love the number of labour saving features that will streamline and greatly increase your call centres productivity. From a customer file that literally stores everything related to a customer to auto emails, faxes, SMS, letters and auto admin. Your call centre staff are going to love it and you won’t know how you previously coped without 3G Business.
While your staff are busy working in the business, our software managers each and every task freeing you up to work on the business. Let our software manage your call centre tasks, actions and workflow processes.
With an action management system that tells your staff what do, when to do it, how to do it and when required, does it for them, you will never miss another deadline. The Action Management system is like having a virtual team leader, reminding them what to do and how to do it each and every step of the way.
One quick snap shot view of all email, faxes, SMS, voicemail messages, web forms, customer enquiries and internal messages. All messages automatically are placed in their respective customer file, automatically notify the most appropriate person for that message and automatically sends out a personalised response.
Set-up the steps in your business workflow, add your email, fax, sms and letter templates with triggers, add your workflow step guidelines and start winning. Start benefiting from a system that asks you what happened, explains what the next possible options are and automatically performs the next step/s for you.
Simply click the phone number you want to call and your call is automatically initiated, upon call complete you will be presented with a pop-up form that enables you to enter notes from that call and select what happened during that call. It then sends out auto emails, faxes, SMS or prints letters and finally opens the next customer file in the task action cue.
– Sophie Stapleton, CWA Finance Manger